A nice man has just come to read our electricity and gas meters. He made a joke about not outstaying his welcome as he left.
Yesterday I had a courtesy phone call from the company with whom we have some of the family mobile phone contracts. And the lady with whom I was speaking was courteous.
On Wednesday I took my car to a local garage because the rubber mounts that hold my car’s exhaust pipe on had broken. The kind man replaced them all immediately and without charge.
Those people have put a positive, friendly face (or voice) to their companies. Companies today can appear to be faceless, inhuman money-making entities whose sole purpose is to try to get their hands on as much of our money as possible. That view is reinforced to me by junk mail and those irritating automated phone calls. So when I get to speak with someone human; someone who is polite; someone who is seeking to be helpful; it makes an enormous difference to the way that I view those particular companies. I feel much more favourably inclined towards them. I might not even begrudge spending some of my money with them.
I reckon churches have a considerable amount to learn about good ‘customer service’ and the impact that has on those who receive it. We know that we are supposed to be people who are examples of God’s welcome, love, acceptance, and inclusion. But that is not the message we project all the time.
I visited a church in South London once and sat in the back row with Sally. We seem to have sat in the seat that some older ladies normally sat in because when they arrived they sat either side of us. They may have said ‘hello’ but that has been lost in what happened afterwards. They started talking to each other across us, as if we weren’t there. During the sermon they passed each other sweets across us, not offering us any. We beat a very hasty retreat from there and never went back.
Not exactly a warm welcome.
I fear that the image of the Church as portrayed in the media is giving the same message to our society. Notwithstanding strongly held theological beliefs on both sides of the discussion / debate within churches (this is not a statement about their rightness or wrongness) the general public must surely be getting the (unintended) message from recent debates in churches and responses to recent legislative proposals that if you are gay or a woman you won’t be welcome in church. At best you will be considered a second class citizen.
Can we honestly say that Jesus would be saying that? How many times in the Gospels do we read of him telling someone that they were not welcome or that they were less important than others?
By way of contrast, the positive face of churches goes unreported on the whole. When those who are on the margins of society receive an unconditional, un-judgmental welcome by Christians it is not reported. When the lonely find comfort and love and support in church it doesn’t make headline-grabbing news. Even when someone finds that their life has been transformed by an encounter with Jesus it rarely gets any publicity. But those people will have received good ‘customer service’ and I hope will be as ready to share that with those whom they meet as I am about my recent experiences.
In a recent sermon I said that the only way for churches to be defeated is for us to press the self-destruct button ourselves. We have that capacity, and have demonstrated at least the ability to shoot ourselves in the foot on regular occasions. But we also have the best stories in the world – not ones that will make the headlines, but ones that each one of us can tell as good free samples of Jesus.
Be blessed, be a blessing.
Corduroy pillows – they are making headlines!
One response to “service”
[…] led me to reflect again on how people encounter churches. I did a similar thing about a year ago (you can see that bloggage here – it is called ‘service’ hence this is ‘service returns’) and I feel the […]